Refund policy
Returns Policy
Last Updated: August 1, 2026
At Ritual Finds, we want you to shop with confidence. This policy explains our voluntary return program and does not limit any mandatory consumer rights that may apply in your country.
90-Day Returns
You may request a return within 90 days of receiving your order.
To qualify, the product must:
- Be unused and in its original condition.
- Include all original parts and accessories.
- Be returned in its original packaging whenever possible.
- Show no signs of misuse, damage, alteration, or contamination.
- Include valid proof of purchase.
Non-Returnable Items
Unless otherwise required by law, we cannot accept returns for:
- Used, damaged, altered, or contaminated products.
- Personalized or customized products.
- Gift cards.
- Final-sale items clearly identified before purchase.
- Sealed goods that are unsuitable for return for health or hygiene reasons once the protective seal has been removed.
These exclusions do not apply to products that are defective, damaged in transit, incorrect, or otherwise protected by applicable consumer law.
European Union Customers
European Union customers generally have the legal right to withdraw from an eligible online purchase within 14 days of delivery, without providing a reason.
To exercise this right, email us a clear withdrawal request within the 14-day period. You must then return the product within 14 days after notifying us.
Customers may inspect the product only as reasonably necessary to determine its nature, characteristics, and functionality. A deduction may be made for diminished value caused by excessive handling.
For a valid EU withdrawal, we will refund the product price and the cost of the least expensive standard delivery method offered at checkout. Premium or expedited delivery costs are not refundable unless required by law.
We may withhold the refund until we receive the returned product or proof that it was sent.
EU customers also benefit from the applicable legal guarantee for defective or non-conforming products. These statutory rights are separate from our voluntary 90-day return policy.
Damaged, Defective, or Incorrect Products
Please inspect your order upon delivery.
Contact us within 7 days whenever reasonably possible if your order arrives damaged, incomplete, defective, or incorrect. This requested reporting period does not limit any statutory consumer rights.
Please provide:
- Your order number.
- A description of the problem.
- Photos or videos of the product and packaging.
After reviewing the claim, we may offer a replacement, reshipment, repair, price reduction, or partial or full refund, depending on the circumstances and applicable law.
Ritual Finds will cover reasonable return shipping costs when the product is defective, damaged, or incorrectly supplied.
How to Request a Return
Contact us before sending an item:
Email: ritual.finds01@gmail.com
Include your name, order number, product, reason for return, and any relevant photos.
We will provide return instructions and the correct return address. Do not return products to the manufacturer, supplier, or address shown on the package unless instructed by us.
Refunds
Once an eligible return is received and inspected, we will notify you whether the refund has been approved.
Approved refunds under our voluntary return policy will normally be issued to the original payment method within 10 business days.
Your bank or payment provider may require additional time to display the refund in your account.
Different refund deadlines may apply where required by law, including valid European Union withdrawals.
Return Shipping
For voluntary 90-day returns:
- The customer is responsible for return shipping.
- Original shipping charges are non-refundable.
- We recommend using a tracked shipping service.
These conditions do not apply when the product is defective, damaged, incorrect, or when applicable law requires otherwise.
Delayed, Lost, or Undelivered Orders
Delivery dates are estimates and may be affected by customs, carriers, weather, or other circumstances beyond our reasonable control.
If we cannot ship within the timeframe communicated to you, we may offer the choice of accepting a revised shipping date or canceling the unshipped order for a refund.
If an order is confirmed as lost or undeliverable, we will provide an appropriate replacement or refund.
Order Cancellations
Contact us as soon as possible to request a cancellation.
We cannot guarantee cancellation once an order has entered processing or has shipped. Shipped orders must follow the applicable return procedure.
Contact Information
Trade Name: Ritual Finds
Legal Business Name: C&P ROASTERS
Business Address: 31 Poniente 3104, Mexico
Telephone: +522225019854
Email: ritual.finds01@gmail.com
Products must only be returned to the address provided in our return instructions.
EU Model Withdrawal Form
Complete this form only if you are an European Union customer exercising your legal right of withdrawal.
To: Ritual Finds
Email: ritual.finds01@gmail.com
I hereby give notice that I withdraw from my purchase of the following product(s):
Product(s): __________________________
Order number: _______________________
Order date: __________________________
Delivery date: _______________________
Customer’s name: ____________________
Customer’s address: _________________
Date: ________________________________